nc medicaid mental health providers phone number

The letters in your NC Medicaid Managed Care account will never be removed, so you do not have to keep copies of letters mailed to you. Providers of services from the Division of Mental Health/Developmental Disabilities/Substance Abuse Services should contact their LME/MCO to obtain information regarding eligibility, claims status and payment, etc. To learn more, view our full privacy policy. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. Click the header above each column to sort alphabetically, or type a keyword in the Search box. Find and view primary care providers (PCPs) and health plans, Tips for choosing a primary care provider (PCP), Choose a health plan and primary care provider (PCP). It is quick and easy to enroll online. It is for members who may have mental health needs, severe substance use disorders, intellectual/developmental disabilities (I/DDs) or traumatic brain injuries (TBIs). A big part of what makes our program successful involves the variety of mental health programs we offer. Call 1-833-353-2093 for immediate, 24/7/365 assistance. NC Medicaid Direct is North Carolinas health care program for Medicaid beneficiaries who are not enrolled in health plans. NC Medicaid eligibility rules and processes are not changing. For service associated requests, providers need to include a Service Authorization Request (SAR) and supporting documents. NCTracks is the new multi-payer Medicaid Management Information System for the NC Department of Health and Human Services (NC DHHS). We will provide this information within five business days. Our NC Medicaid mental health providers know how to talk to teenagers on their level. Find contact information at ncdhhs.gov/localdss. The practitioner's primary taxonomy code is 101YM0800X. Monday-Friday, 200 Elkin Business Park Dr. To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services at 800-510-9132 (Relay 711). On April 1, 2023, beneficiaries currently receiving NC Health Choice coverage will move to Medicaid. From there, we help empower them to control their symptoms and begin to heal. You can update your address and other information for Medicaid without having to call or visit your local DSS. They offer free, confidential support and education about the rights and responsibilities of Medicaid beneficiaries. Our multi-disciplinary approach to providing therapy helps young people come to an understanding of their mental health. If you dont know your NCID username or password, go to the NCID sign-in page. Customer Service Center: 1-800-662-7030 Visit RelayNC for information about TTY services. Do you have a teenager who needs treatment for a mental health disorder? For contact information, go toContacts and links. All health plans are required to have the same Medicaid services, such as office visits, hospital services, blood tests, care management and X-rays. Our NC Medicaid mental health providers. To learn more, go to Benefits and services. AmeriHealth Caritas is offered statewide. NC Medicaid Contact Center Phone: 888-245-0179 Provider Ombudsman For provider inquiries, concerns, complaints regarding health plans [email protected] Phone: 866-304-7062 NCTracks Call Center Phone: 800-688-6696 Health Plan Contacts and Resources Get Email Alerts Stay up to date with us. You can view contact information for the health plans at. To learn more about how to enroll online, go to Enroll. Need help with a personal struggle or problem? It has three separate portals for specific internet access to different sectors of the business: Providers, Recipients and internal operations needs. A surprise to many, is that NC Medicaid can be accepted at some out-of-state residential mental health providers such as Zenith Behavioral Health in Phoenix, Arizona. used to help heal mental illness. Call 1-800-905-8671 TTY 711, or use your preferred relay service for more information. Need help with a personal struggle or problem? You can also view contact information for the health plans at Contacts and links. 1501 E. Orangewood Ave Phoenix, AZ. We are committed to quality service and partnership with providers to ensure members get the most of their benefits. There are five Standard Plans. But for urgent assistance, call 1-888-235-4673. Call us if you are experiencing emotional or mental pain or distress. If you dont have an NCID account, you will need to create one to enroll in a health plan online. Provider HelpDesk: 855-759-9700 The Alliance Provider Support is available to answer provider questions about authorization, billing, claims, enrollment and credentialing, ACS, and other issues. Your health plans provider network includes doctors, therapists, specialists, hospitals and other health care facilities. Raleigh, NC 27699-2000. What web browser works best on this website? Additionally, our staff knows how to treat several different kinds of mental illnesses. 2001 Mail Service Center NCTracks is the new multi-payer Medicaid Management Information System for the NC Department of Health and Human Services (NC DHHS). For questions about your health plan or services covered, contact your health plan. Some health plans also offer added services. Many parents dont know that a lot of treatment centers for mental health disorders accept Medicaid. We can help your child begin to get better and enjoy improved mental health. To learn more, view our full privacy policy. From there, we help empower them to control their symptoms and begin to heal. Our multi-disciplinary approach to providing therapy helps young people come to an understanding of their mental health. Health plan members should contact their health plan (Standard Plan or Tailored Plan) to schedule NEMT. Beneficiaries eligible for TCM will have a single care manager who will: Your Tailored Plan (or Local Management Entity-Managed Care Organization (LME/MCO) for NC Medicaid Direct members) can tell you which TCM providers are in their network and which ones are PCPs. This includes those that treat teenagers. To learn more, view our full privacy policy. Or visit them online atncmedicaidombudsman.org. Toll Free: 855-262-1946 Spanish: 800-662-7030 Email: [email protected] For Crisis and Immediate Assistance: please contact your Local Management Entity-Managed Care Organization. Who to Contact Search by topic and find out who at Partners to call or email. 844-594-5076 (TTY 711) 24 hours a day, seven days a week. Some people can change their health plan at any time. To learn more, go to the Tailored Plan websites listed below. Simplifies the claims filing practices for area programs and reduces the claims payment cycle time. 2501 Mail Service Center Raleigh, NC 27699-2501 NC Medicaid Contact Center Phone: 888-245-0179. Zenith Behavioral Health provides a comprehensive program designed to teach adolescents how to understand mental illness and improve their symptoms. There are six LME-MCOs in North Carolina: Alliance Health, Eastpointe, Partners Health Management, Sandhills Center, Trillium Health Resources and Vaya Health. We answer 24/7. To learn more, go to, We will send you a letter telling you when you can choose a new health plan without a special reason. The NC Medicaid Ombudsman can help Medicaid beneficiaries get access to health care and connect beneficiaries to resources like legal aid, social services and other programs. , in person, or through the mail. Call 1-888-235-4673 (TTY/TDD Relay NC 711). With each of these types of therapy, young people learn to identify their emotions and thoughts and express them in a safe environment. Providers of services from the Division of Mental Health/Developmental Disabilities/Substance Abuse Services should contact their LME/MCO to obtain information regarding eligibility, claims status and payment, etc. An official website of the State of North Carolina. Problem Gambling Hotline: 877-718-5543 Suicide Prevention Lifeline: 800-273-8255 NC4Vets: 844-NC4-VETS or 844-624-8387 Hope4NC Helpline: 1-855-587-3463 To learn more, go to Submit forms online. ePASS is North Carolinas secure website where you can apply for benefits online. Zenith Behavioral Health provides a comprehensive program designed to teach adolescents how to understand mental illness and improve their symptoms. A lock icon or https:// means youve safely connected to the official website. It has three separate portals for specific internet access to different sectors of the business (Providers, Recipients and internal operations needs). While Zenith Behavioral Health is located in Phoenix, Arizona, we can help adolescents who live in North Carolina and are covered by Medicaid. You will need to have your. If you speak Spanish, language assistance services, free of charge, are available to you. If you are eligible for MA, you may call the Fee-for-Service Recipient Service Center at 1-800-537-8862. You can change your NCID username and password if you dont remember them. Espaol (Spanish): Puede obtener materiales gratuitos en letra grande y otras ayudas y servicios auxiliares. What is Community Care of North Carolina (CCNC)? You must sign in with your NCID to enroll using the app.If you dont know your NCID username or password, go to the NCID sign-in page. If you think you may qualify for State-funded services, contact the Tailored Plan that serves your county. Customer Service Center:1-800-662-7030 State-funded services are separate from Medicaid services. Visit AllianceTailoredPlan.org. It has three separate portals for specific internet access to different sectors of the business: Providers, Recipients and internal operations needs. If you do not speak English, our call center is still available to help you with a language assistance service. Office Locations: Gastonia, NC 901 S. New Hope Rd. Get answers. Often, just putting a name to a mental illness helps teenagers begin to get better. The call is toll free. Most people can change their health plan within 90 days of health plan enrollment. To find out, use this website or the free NC Medicaid Managed Care mobile app. Each health plan has its own network of qualified doctors and health care professionals (provider network). Let us know how we can help. You can view contact information atContacts and links. The call is toll free. While Zenith Behavioral Health is located in Phoenix, Arizona, we can help adolescents who live in North Carolina and are covered by Medicaid. The NC Medicaid Ombudsman helps NC Medicaid and NC Health Choice beneficiaries understand the changes happening as the state moves to NC Medicaid Managed Care. This helps them improve their relationships with themselves, as well as those with their family and friends. After that, you can change your health plan: If you want to change your health plan outside of the 90 days, you can request tochange your health plan in one of the following ways: We will send you a letter telling you when you can choose a new health plan without a special reason. Sandhills Center is a Local Management Entity-Managed Care Organization (LME-MCO) serving people in 11 counties in central North Carolina: Anson, Davidson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, Richmond and Rockingham. These include services for a mental health disorder, substance use disorder, intellectual/developmental disability (I/DD) or traumatic brain injury (TBI). When you enroll in a health plan online, you will need to use your NCID sign-in. You can also readTips for choosing a health plan. Trillium Health Resources is available in these counties: Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Gates, Halifax, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Tyrrell, Washington. The call is toll free. To learn more, go to Tailored Plan services. Here are answers to questions you may have. The call is toll free. NC Department of Health and Human Services Call your local Department of Social Services (DSS) and explain your change. You must sign in with your NCID to enroll using the app. What is a primary care case management entity (PCCMe)? You may have to change your health plan when you have a life change. A Tailored Plan is a North Carolina Medicaid and NC Health Choice health plan. DHHS currently has eight LME-MCOs operating under the 1915 b/c Waiver. Monday-Friday 8 a.m. to 5 p.m. To get the app, search for NC Medicaid Managed CareonGoogle Playor theApp Store. Most people who have a mental health disorder, substance use disorder, intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) will get their Medicaid services through NC Medicaid Direct until Tailored Plan starts on October 1, 2023. Partners Health Managementpartnersbhm.org. Why do I only have one Tailored Plan available to me? The call is toll free. Don't send an email. For a list oflocal DSS locations, go toncdhhs.gov/localdss. As NC Medicaid mental health providers, we offer focused help designed to treat teenage boys aged 13 to 17. Note: This bulletin is replaced by Policy Update for Behavioral Health Providers Effective Feb. 15, 2023 (Update March 3, 2023) On Oct. 26, 2022, the NC Medicaid Mobile Crisis Management (MCM) State Plan Amendment was approved by the Centers for Medicare and Medicaid Services. If you have other questions, call us at 1-833-870-5500 ( TTY: 711 or RelayNC.com ). Physical Health Options; Mental Health/Substance Abuse Services Options; Where can I find information about providers accepting MA patients? You may stop going paperless at any time. To learn more, view our full privacy policy. They can connect you to the support you need to help you feel better. Behavioral health is part of your total health, so take good care of yourself. Secure websites use HTTPS certificates. NC Medicaid Division of Health Benefits. If you are not enrolled in NC Medicaid Direct, you may ask to move to NC Medicaid Direct. Our nurse advocates, together with your primary care provider (PCP) and behavioral health providers in our network, are ready to give you the support you need to live your best life. The NC Medicaid Ombudsman helps Medicaid beneficiaries when they cannot solve problems with their provider or health plan. Once you enroll in a health plan, you may choose to go paperless. Once you go paperless, you will not get any letters by mail about your health plan. To ask for a free copy, call us at 1-833-870-5500(TTY:711 or RelayNC.com). About FREEURMIND COUNSELINGAND SUPPORTIVE SERVICES PLLC. When your child suffers from poor mental health, you want more than anything to help them heal. Please check the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool again later. Medicaid Programs. You will need to have your NCID ready in order to log in and get started. It is the fastest and best way to submit a form. We can help your child begin to get better and enjoy improved mental health. They care for your health, coordinate your needs, and refer you to specialists when you need them. Or use the chat tool to chat with us online. Call yourlocal DSS if you cannot apply one of these ways. You will need to have your NCID ready in order to log in and request to change your health plan. The NCTracks system What added services does the health plan have? There are three ways to sign up: You may sign up for emails, text messages or both. NC Medicaid and Health Choice Mental Health Providers - EXCEL. Our NC Medicaid mental health providers include professionals trained in several. Do you want to keep your current provider? Phone: 1-833-870-5500 ( TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Use this website to submit your form. 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